Refund,Cancellation and Delivery Policy

Effective Date: 01/08/2026
Last Updated: 26/08/2026

This Refund, Cancellation and Delivery Policy ("Policy") applies to purchases of HappyPath digital products, expert services and related offerings.

This Policy should be read together with HappyPath's Terms and Conditions and Privacy Policy.

1. Nature of Services

HappyPath primarily provides digital and professional services, including:

  • AI-powered career tools
  • AI-generated career reports
  • Resume analysis and optimisation
  • Resume tailoring
  • LinkedIn optimisation
  • Career assessments
  • Interview preparation
  • Career counselling and mentoring
  • Resume review services
  • Professional upskilling
  • Educational and institutional workshops
  • Other career-development services

HappyPath does not ordinarily sell or ship physical products.

2. Delivery of Services

2.1 AI and Digital Services

AI-powered and digital Services may include:

  • AI Resume Optimizer
  • AI Career Assessment
  • AI LinkedIn Optimizer
  • AI Interview Preparation
  • Other AI-powered career tools

Depending on the relevant Service, delivery may occur through:

  • Immediate access after successful payment
  • Access through the user's HappyPath account
  • Generation of an AI-powered result or report
  • Availability of a digital output for viewing or download
  • Delivery through another method specified at the time of purchase

Digital Services are generally made available immediately or within 24 hours of successful payment, unless a different delivery timeline is stated at the time of purchase.

A digital Service will generally be considered delivered once the purchased functionality, report, output or access has been made available to the user.

2.2 Expert Services

Career counselling, mentoring, resume review, interview preparation and other expert Services are delivered through scheduled appointments.

Users are responsible for booking an available appointment and attending the session at the confirmed date and time.

2.3 Institutional Workshops

University, college and institutional workshops are delivered according to the schedule and commercial terms mutually agreed between HappyPath and the relevant institution.

Where a separate institutional agreement exists, that agreement will govern delivery, cancellation and rescheduling for that engagement.

3. Service Validity

Unless otherwise stated at the time of purchase, expert Services purchased directly by individual users remain valid for 90 calendar days from the date of successful payment.

Users are responsible for booking and availing the purchased Service within the applicable validity period.

Any unused expert Service remaining after expiry of the validity period will ordinarily lapse and will not be eligible for:

  • Refund
  • Extension
  • Replacement
  • Renewal
  • Transfer to another person

HappyPath may, in exceptional circumstances and at its discretion, approve an extension or other resolution.

Any such exception shall not create an ongoing obligation to provide similar extensions in other cases.

4. Booking and Rescheduling of Expert Services

4.1 Booking

Expert Services are provided by appointment and remain subject to mentor or expert availability.

HappyPath will make reasonable efforts to provide suitable booking options but does not guarantee availability of a specific:

  • Expert or mentor
  • Date
  • Time
  • Appointment slot

A booking is considered confirmed once the user receives confirmation through HappyPath's booking system or other authorised communication channel.

4.2 Rescheduling by the User

Users may request to reschedule a confirmed expert session.

Requests should ordinarily be submitted at least 24 hours before the scheduled session.

Rescheduling remains subject to:

  • Availability
  • The remaining Service validity period
  • HappyPath's scheduling capacity
  • Acceptance of the requested alternative slot

Submission of a rescheduling request does not guarantee that the requested date or time will be available.

4.3 Late Rescheduling or Missed Sessions

Where a rescheduling request is made less than 24 hours before the scheduled session, HappyPath may accept or decline the request depending on the circumstances and expert availability.

If a user does not attend a confirmed session without reasonable prior notice, the session may be treated as utilised.

HappyPath may nevertheless consider exceptional circumstances on a case-by-case basis.

4.4 Rescheduling by HappyPath

HappyPath may need to reschedule an expert session because of illness, emergencies, availability issues or other operational circumstances.

Where this occurs, HappyPath will make reasonable efforts to notify the user and provide an alternative appointment.

A rescheduling initiated by HappyPath will not reduce the user's entitlement to the purchased session.

5. Cancellation Policy

HappyPath does not provide a general unconditional right to cancel digital products or expert Services after purchase.

Where a user wishes to request cancellation due to exceptional circumstances, the request should be submitted to: support@happypathedu.com

The request should include:

  • Order ID
  • Registered email address
  • Service purchased
  • Reason for the cancellation request
  • Any relevant supporting information

Each request will be reviewed individually.

Submission of a cancellation request does not guarantee approval.

6. Refund Policy

Because many HappyPath Services are digital, personalised or involve reserved expert time, refund eligibility depends on the nature of the Service and the stage of delivery.

6.1 Digital and AI Services

Refunds will ordinarily not be provided once:

  • An AI-generated report or output has been created
  • The purchased digital functionality has been successfully made available
  • Digital access has been granted
  • Personalised processing or analysis has materially commenced

6.2 Expert Services

Refunds will ordinarily not be provided where:

  • An expert session has been completed
  • A session has been treated as utilised because of a user no-show
  • The Service validity period has expired
  • The user has failed to schedule the Service within the applicable validity period

6.3 Circumstances Where a Refund May Be Considered

Refunds may be considered where:

  • HappyPath is unable to provide the purchased Service
  • A duplicate payment has been made
  • A material technical failure prevents delivery of the purchased Service and cannot reasonably be resolved
  • HappyPath cancels an expert Service and cannot provide a reasonable alternative
  • The wrong Service has been charged because of a demonstrable HappyPath system or payment error
  • Other exceptional circumstances exist that HappyPath considers appropriate

Refund requests are reviewed on a case-by-case basis.

Where applicable law gives a user a mandatory right to a refund or other remedy, nothing in this Policy is intended to restrict that right.

7. Refund Request Process

To request a refund, users should contact: support@happypathedu.com

and provide:

  • Order ID
  • Registered email address
  • Payment reference, where available
  • Service purchased
  • Reason for the request
  • Relevant supporting information, where applicable

HappyPath may request additional information reasonably necessary to verify the transaction or assess the request.

Approval or rejection of a refund request will depend on:

  • The Service purchased
  • Whether delivery has commenced or been completed
  • Whether digital access or outputs have been provided
  • Whether an expert session has been booked or completed
  • The reason for the request
  • Applicable law
  • Other relevant circumstances

8. Refund Processing Timelines

Where a refund is approved, HappyPath will generally initiate the refund within 7–10 business days.

The time taken for the refunded amount to appear in the user's account may depend on:

  • The payment method
  • Razorpay or another payment processor
  • The user's bank
  • Card network
  • UPI provider
  • Other financial intermediaries

HappyPath does not control the processing timelines of banks or payment providers after a refund has been successfully initiated.

Refunds will ordinarily be made to the original payment method where technically and legally possible.

9. Failed or Incomplete Transactions

If payment has been deducted but the purchased Service has not been successfully activated or delivered, users should contact: support@happypathedu.com

and provide:

  • Order ID, if generated
  • Registered email address
  • Payment reference or transaction ID
  • Amount paid
  • Date of transaction

After verification, HappyPath will take reasonable steps to:

  • Activate or deliver the purchased Service; or
  • Initiate an appropriate refund where the transaction cannot be fulfilled

Users should avoid making repeated payments for the same purchase unless the previous payment has clearly failed.

10. Duplicate Payments

If a user is charged more than once for the same transaction, the user should contact HappyPath with the relevant payment details.

After verification, any confirmed duplicate payment may be refunded to the original payment method.

11. Promotional, Discounted and Bundled Services

Unless otherwise stated at the time of purchase, Services purchased using:

  • Discount codes
  • Promotional offers
  • Bundled pricing
  • Special campaigns
  • Institution-specific offers

remain subject to this Policy.

Where a refund is approved for a discounted or bundled purchase, the refund amount will ordinarily be calculated based on the amount actually paid by the user for the affected Service.

HappyPath may apply specific refund or validity terms to a particular promotion where those terms are clearly disclosed before purchase.

12. Institutional and B2B Engagements

This Policy primarily applies to purchases made directly by individual users through HappyPath.

Institutional, university, college, corporate or other B2B engagements may be governed by separate contracts, statements of work, proposals or commercial agreements.

Where such a separate written agreement exists, its refund, cancellation, delivery, scheduling and payment provisions will apply to that engagement to the extent of any inconsistency with this Policy.

13. Exceptional and Goodwill Resolutions

Nothing in this Policy prevents HappyPath from offering, where it considers appropriate:

  • Refunds
  • Credits
  • Extensions
  • Rescheduling
  • Replacement Services
  • Other goodwill resolutions

Any such exception is discretionary and does not create a precedent or entitlement for future requests.

14. Changes to This Policy

HappyPath may update this Policy from time to time to reflect changes in:

  • Services
  • Delivery methods
  • Business operations
  • Payment processes
  • Applicable law
  • Regulatory requirements

The latest version will be published on the HappyPath website with an updated "Last Updated" date.

Changes will ordinarily apply prospectively and will not affect rights already accrued in relation to completed transactions except where required by applicable law.

15. Contact Us

For refund, cancellation, booking, rescheduling, delivery or payment-related queries, please contact:

HappyPath

Email: support@happypathedu.com
WhatsApp: +91 74833 86318
Phone: +91 74833 86318
Address:
Ward No. 5, 1st Cross
Varaha Layout, Kattigenahalli
Bagalur Main Road
Bangalore North – 560064
Karnataka, India